4Tire Road Hazard Protection Plan
1-866-565-3328

CUSTOMER TERMS & CONDITIONS

4TIRE 12-MONTH ROAD HAZARD PROTECTION PLAN

THIS PROGRAM IS PROVIDED FREE OF CHARGE WITH YOUR ELIGIBLE TIRE PURCHASE. YOU ARE NOT REQUIRED TO PURCHASE THIS PROGRAM AS A CONDITION TO THE PURCHASE OF ANY PRODUCT OR AS A CONDITION TO THE EXTENSION OF CREDIT.

TO SUBMIT A CLAIM, YOU MUST PRESENT YOUR ORIGINAL INVOICE SHOWING THE PURCHASE OF THE TIRE

This Tire Road Hazard Program (“Program”) is provided and administered by Sonsio Management, Inc. and is included with new tires sold by tire retailers participating in the 4Tire 12-Month Road Hazard Protection Plan Program.
The Seller of the tires covered by this complimentary Road Hazard Program is identified by name and address on the original purchase invoice, which is attached to and made a part of this Contract.

WHAT IS COVERED: This Program covers only the tires (i) purchased by you, the Customer, from a tire retailer participating in the 4Tire 12-Month Road Hazard Protection Plan Program (“Participating Retailer”), and (ii) that are listed clearly on the Original Invoice, identified by tire brand, type, size, and the listed part/SKU numbers, (iii) while installed on your vehicle identified by year, make, model and Vehicle Identification Number (“VIN”) on your original purchase invoice (“Eligible Tires”). This Program is limited to the repair or replacement of Eligible Tires damaged by a road hazard as described below.

TERM OF COVERAGE: This Program covers Eligible Tires for a term of 12 months from the date on your original purchase invoice for the tires, or until any part of the tire tread that comes in contact with the road has a tread depth of 2/32” or less, whichever occurs first (“Coverage Term”).

WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails as a result of a puncture, bruise, or impact break incurred during the course of normal driving on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.

WHAT ARE THE BENEFITS? This Program provides reimbursement as defined below for flat tire repair and/or tire replacement, up to the original purchase price of the tire or the replacement tire price, whichever is less, not to exceed a maximum of $400.00 (“Benefit Limit”) during the Coverage Term, when an eligible tire is damaged by a road hazard.

WHAT ARE THE LIMITATIONS?

• Your original purchase invoice must include the following:
  o Retailer Name, address, and phone number
  o Your full name, address, and signature
  o The year, make, model, and mileage of your vehicle o The brand, type, and size and part/SKU number of each tire
• Under no circumstances will the eligible reimbursement amount exceed the Benefit Limit.
• Program Administrator reserves the right to limit reimbursement to the generally accepted retail replacement costs.
• If the Servicing Facility will not accept payment from the Program Administrator, you must pay for the repair or replacement and submit a claim for reimbursement to the Program Administrator.
• The benefits of this Program are secondary to any other coverage you may have purchased including motor club contracts and vehicle service contracts that provide tire and/or wheel coverage. When an Eligible Tire is damaged by a road hazard and another company provides any reimbursement for the tire, the maximum amount reimbursable under this Program will be less the amount of their reimbursement.

WHERE YOU CAN OBTAIN SERVICE: Whenever possible you should return your vehicle to the original selling tire retailer. If you cannot return your vehicle to the original selling tire retailer, you may contact the Program Administrator at 1-866-565-3328 during normal business hours to receive assistance locating the nearest Participating Retailer or tire servicing facility (collectively, the “Servicing Facility”). If you do not follow the Program Administrator’s instructions, the Program Administrator is not obligated to reimburse or pay for the cost of any repairs or replacements.

FLAT TIRE REPAIR: If, during the Coverage Term, an Eligible Tire is damaged due to a covered road hazard and can be safely repaired per industry standards and guidelines, the tire may be repaired by a Servicing Facility. The repair will be covered up to $25.00 per tire, per occurrence. You are responsible for any additional amounts. The Program will remain in effect for the repaired tire for the remainder of the Coverage Term.

TIRE REPLACEMENT: If, during the Coverage Term, an Eligible Tire is damaged due to a covered road hazard, it will be replaced by the Servicing Facility with an exact make/model of tire if available. If not available, a comparable quality tire will be installed. When an Eligible Tire failure occurs in the first 12 months of ownership, the Eligible Tire will be replaced with coverage up to the original purchase price of the tire or the replacement tire cost, whichever is less. In no event shall 100% coverage exceed the Benefit Limit. You are responsible for any additional charges including, but not limited to, mounting, balancing, taxes and miscellaneous fees.

WHAT YOU MUST DO TO MAKE A CLAIM WHEN AN ELIGIBLE TIRE IS DAMAGED:

1. If you have presented an Eligible Tire during the Coverage Term, the Servicing Facility will verify that the damage to the tire is due to a road hazard as defined above.
2. If the tire is found to be eligible for coverage under this Program, the tire will be replaced as described under Tire Replacement.
3. The Servicing Facility will submit the claim to the Program Administrator.
4. You must sign the replacement invoice and provide the Servicing Facility with the original purchase invoice. The Servicing Facility will make a copy of both the original purchase invoice and the replacement invoice and return the original invoices to you.
5. You are responsible for your portion of the replacement cost, if any, and any and all other charges not covered by the Program.
6. Tires being replaced must be surrendered to the Servicing Facility.
7. The damaged tire must be made available for inspection if requested by the Servicing Facility.
8. If a tire needs to be replaced and authorization cannot be obtained because the damage has occurred outside of the Program Administrator’s normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) you must go to the original selling tire retailer or a tire retailer participating in the 4Tire 12-Month Road Hazard Protection Plan Program; (2) if replaced, the damaged tire must be retained, AND (3) the Program Administrator must be contacted at 1-866-565-3328 within 2 business days. There is no guaranteed eligibility.

EXCLUSIONS: THIS PROGRAM WILL NOT PAY OR REIMBURSE FOR:
1. Failures to tires occurring when any part of the tire tread that comes in contact with the road has a tread depth of 2/32” or less.
2. Replacements made without the Administrator’s prior authorization.
3. Tire repairs or replacements made by anyone other than a Servicing Facility, its agents, contractors or licensees.
4. Any invoice presented for payment of services not performed as described at the time of authorization.
5. Damage incurred outside the United States and Canada.
6. Repair or replacement of tires that are not: (1) purchased by you, the Customer, from a tire retailer participating in the 4Tire 12-Month Road Hazard Protection Plan Program, and (2) clearly listed on the original purchase invoice; (3) identified by the tire brand, type, size, and listed part/SKU numbers; (4) while installed on your vehicle identified by year, make, model and Vehicle Identification Number (“VIN”) on your original purchase invoice (“Eligible Tires”); and (5) damaged while installed on the vehicle.
7. Any loss, damage or expense caused by accidents, collision, theft, larceny, snow chains, explosion, lightning, earthquakes, fire, windstorms, hurricanes, water, floods, malicious mischief, vandalism, civil commotion, riots, war, etc.
8. The repair or replacement of a tire due to manufacturer recall, defect or warranty or any reason the manufacturer will repair or replace the tire at its expense or at a reduced cost.
9. Any damage due to misuse, abuse, negligence, improper application, improper towing, improper balancing or alignment, improper inflation, brake lock up, wheel spinning, torque snags, etc.
10. Cosmetic damage to any tire. Cosmetic damage is described as damage that does not affect the structural integrity of the tire.
11. Damage caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g., fenders, exhaust, springs, etc.).
12. Any loss, damage or expense as a result of off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority).
13. Repair or replacement of tires that have been repaired in a manner other than per tire manufacturer guidelines and industry approved methods.
14. Repair or replacement of tires that have been re-treaded, re-capped, re-grooved, remolded, or tubed.
15. Repair or replacement of any tire(s) used or installed on vehicles with a manufacturer’s load rating capacity greater than one-ton.
16. Repair or replacement of any tire(s) used or installed on vehicles with a load capacity of one-ton or greater designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type C) Motor Homes.
17. Repair or replacement of any tire(s) used or installed on motorcycles, trailers, or on vehicles used for competitive driving or racing, police or emergency service, snow removal, carriage of passengers for hire, commercial towing, construction, or postal service.
18. Repair or replacement of any tire(s) used or installed on vehicles used for farm, ranch, or agriculture, and vehicles that are registered to or licensed under a farm or ranch.
19. Repair or replacement of tire pressure monitoring systems (TPMS) and/or devices and components associated with TPMS.
20. Liability for damage to property, injury to or death of any person arising out of the operation, maintenance or use of the vehicle whether or not related to tire damage.
21. PRE-EXISTING CONDITIONS AND/OR DAMAGE
22. CONSEQUENTIAL, INCIDENTAL AND/OR SECONDARY DAMAGES.
23. Any other costs or expenses that may be incurred as a result of the need to repair or replace a tire.
24. Any costs or expenses arising because the vehicle is not available for use.
25. Traffic fines, citations or penalties.
26. Storage or freight charges.

THE PROGRAM ADMINISTRATOR RESERVES THE RIGHT TO DENY ANY CLAIM SUBMITTED WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND TIRES, OR IF YOU ARE UNABLE TO PROVIDE THE ORIGINAL INVOICE.


GENERAL:
1. The terms and conditions outlined above are the full and complete agreement between the parties. No oral representations or statement should be relied upon by purchaser.
2. The Program Administrator may delegate the performance of its duties and obligations and assign its rights and benefits hereunder.
3. The Program Administrator assumes no obligation or responsibility with regard to the vehicle.
4. The Program Administrator neither assumes nor authorizes anyone to assume additional liability on its behalf.

TRANSFER: This Program is extended only to you, the original purchaser of the tire(s), and may not be transferred to anyone who purchases your vehicle or tires during the term of this Program. Coverage is not transferable to any other vehicle or tires.